Terms of service

Terms of Service

Last Updated: 6 August 2026

Welcome to Sabaya Studio. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

In these Terms, “Sabaya Studio,” “we,” “us,” and “our” refer to Sabaya Studio, while “you” and “your” refer to the person accessing our website or purchasing our products.

1. General Terms

Sabaya Studio operates an online retail business offering products through our website and other authorized sales channels.

These Terms apply to all visitors, customers, account holders, and other users of our website.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will become effective when posted on our website, unless otherwise stated.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

2. Account Terms

You may be required to create an account to access certain features of our website or to place an order.

When creating or using an account, you agree to:

Provide accurate, current, and complete information.
Keep your account information up to date.
Keep your password and account credentials confidential.
Not share your account credentials with unauthorized persons.
Notify us promptly if you believe your account has been accessed without authorization.
Accept responsibility for activities carried out through your account, subject to applicable law.

You must be at least 18 years old or have the permission and involvement of a parent or legal guardian where required by applicable law.

We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, violate these Terms, or otherwise create a risk to Sabaya Studio or other customers.

3. Pricing and Payment

All prices displayed on our website are stated in Pakistani Rupees (PKR) unless otherwise specified.

We make reasonable efforts to ensure that product prices are accurate. However, pricing errors may occasionally occur due to technical, typographical, or other reasons.

We reserve the right to correct pricing errors and, where appropriate, cancel an order affected by an incorrect price.

Payment Methods

We currently accept the following payment methods:

Cash on Delivery
Bank Transfer
Credit/Debit Card
JazzCash/Easypaisa

Payment must be made using one of the payment methods made available during checkout.

For prepaid orders, your order will generally be processed after successful confirmation of payment.

For Cash on Delivery orders, payment is due when the order is delivered, subject to the courier's applicable procedures.

We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorized activity, payment irregularities, or other misuse.

4. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, specifications, and other information displayed on our website are accurate and helpful.

However:

Actual colors may vary depending on your device or screen settings.
Minor variations may occur between product photographs and the physical product.
Measurements may have reasonable manufacturing or measurement variations.
Product packaging may differ from photographs.
Product availability may change without notice.

We do not guarantee that product descriptions, images, colors, specifications, or other content will always be completely accurate, current, or error-free.

We reserve the right to correct errors, update information, discontinue products, or modify product details at any time.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, refund, or cancellation as appropriate.

5. Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including:

Product availability
Pricing or listing errors
Incorrect customer information
Inability to verify payment
Suspected fraud or unauthorized activity
Delivery limitations
Duplicate or unusually large orders
Violation of these Terms

If we cancel an order that has already been paid for, we will arrange an appropriate refund through a reasonable payment method, subject to applicable circumstances and payment-provider procedures.

We may limit quantities of products purchased by an individual customer, household, or account.

6. Shipping and Delivery

We deliver orders to locations within Pakistan where our delivery partners provide service.

Processing Time

Orders are generally processed during our business days:

Monday to Saturday

Orders placed on Sundays or public holidays may be processed on the next business day.

Estimated processing time:

1–3 business days.

Delivery Time

Estimated delivery time:

2–7 business days depending on location.

Delivery estimates are approximate and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed due to circumstances outside our reasonable control, including:

Weather conditions
Natural disasters
Public holidays
Strikes or disruptions
Courier delays
Incorrect or incomplete delivery information
Security or law-enforcement restrictions
Unforeseen operational issues

We are not responsible for delays caused by circumstances beyond our reasonable control.

Delivery Information

You are responsible for providing an accurate and complete delivery address and contact information.

If a courier is unable to deliver an order because the provided information is incorrect, the recipient is unavailable, or delivery attempts fail, additional delivery charges or other arrangements may apply.

Please inspect your package as soon as reasonably possible after delivery.

If the package appears seriously damaged, please contact us promptly at sabayastudio.com@gmail.com and, where possible, retain photographs of the package and products.

7. Returns and Refunds

Our return and refund policy is an important part of these Terms.

Return Period: 14 days

Customers may request a return or exchange where the product qualifies under our return policy.

Depending on the product and circumstances, eligible reasons may include:

Product received damaged
Incorrect product received
Missing item
Manufacturing defect
Product materially different from the description

To request a return, contact us at sabayastudio.com@gmail.com within the applicable return period.

Please provide:

Order number
Customer name
Description of the issue
Relevant photographs or videos, where requested
Any other information reasonably necessary to assess the claim

Return Conditions

Returned products may need to:

Be unused or in the condition specified in our return policy
Include original packaging, tags, or accessories where applicable
Be returned within the applicable return period
Satisfy any product-specific return conditions

Certain products may be non-returnable due to their nature, hygiene considerations, customization, clearance status, or other legitimate reasons.

Refunds

Once an eligible return is received and inspected, we will determine whether it qualifies for a refund or exchange.

Approved refunds will generally be processed using the original payment method where reasonably possible, or through another appropriate method.

Estimated refund processing time: [2-3 days]

Shipping charges may be non-refundable except where required by applicable law or where the return is due to an error or fault attributable to Sabaya Studio.

We may not be responsible for delays caused by banks, payment providers, or other third parties after a refund has been initiated.

8. Exchanges

Where exchanges are offered, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund as appropriate.

Exchange period and conditions: Return and Refund policy.

Customers should contact sabayastudio.com@gmail.com before sending any product back unless our return instructions state otherwise.

Unauthorized returns may not be accepted.

9. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

Violate any applicable law or regulation.
Provide false, misleading, or fraudulent information.
Impersonate another person or entity.
Attempt to gain unauthorized access to our website, accounts, systems, or databases.
Interfere with or disrupt the operation or security of our website.
Introduce viruses, malware, malicious code, or other harmful material.
Attempt to obtain another customer's personal information without authorization.
Use automated systems to scrape, copy, or collect website information without our permission.
Use our website for fraudulent transactions or payment abuse.
Place orders with no genuine intention of completing the transaction.
Abuse, harass, threaten, or otherwise harm our employees, representatives, delivery partners, or customers.
Copy, reproduce, distribute, modify, or commercially exploit our website content without authorization.
Use our products, website, or services in a manner that violates these Terms or applicable law.

We reserve the right to restrict or terminate access to our website or services where we reasonably believe that prohibited activity has occurred.

10. Intellectual Property

Unless otherwise stated, the content on our website—including our name, logo, branding, product photographs, graphics, text, product descriptions, designs, and other materials—is owned by or licensed to Sabaya Studio and is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission.

Nothing in these Terms grants you ownership of Sabaya Studio's intellectual property.

11. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us or through our website, you represent that:

You have the right to submit the content.
The content does not violate another person's rights.
The content is not unlawful, defamatory, threatening, abusive, fraudulent, or misleading.
The content does not contain unauthorized personal information belonging to another person.

By submitting content, you grant Sabaya Studio permission to use, reproduce, display, publish, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier companies, analytics providers, social media platforms, and other service providers.

Third-party services operate under their own terms and policies.

Sabaya Studio is not responsible for the independent actions, content, privacy practices, availability, or security of third-party services.

You should review the applicable terms and policies of third-party providers before using their services.

13. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to keep our website operational and information accurate, but we do not guarantee that:

The website will always be available or uninterrupted.
The website will be free from errors or technical problems.
All information will always be complete or current.
Every product will remain continuously available.
Delivery estimates will always be met.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited under applicable Pakistani law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Sabaya Studio will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of our products, except where such liability cannot legally be excluded.

This may include losses arising from:

Website interruptions
Delayed deliveries caused by third parties or circumstances beyond our reasonable control
Temporary unavailability of products
Unauthorized access resulting from circumstances outside our reasonable control
Losses resulting from inaccurate information provided by the customer
Events beyond our reasonable control

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes liability for matters that cannot legally be excluded or restricted under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sabaya Studio, its owners, employees, representatives, and service providers from claims, losses, liabilities, costs, and expenses arising from:

Your violation of these Terms
Your unlawful or unauthorized use of our website
Your violation of another person's rights
Fraudulent or abusive activity associated with your account or orders
Content you submit that violates applicable law or third-party rights

This provision applies only to the extent permitted by applicable law.

16. Force Majeure

Sabaya Studio will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, pandemics, government restrictions, strikes, civil disturbances, war, security incidents, telecommunications failures, courier disruptions, or other unforeseeable events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Our Privacy Policy forms part of these Terms by reference.

You should review the Privacy Policy before placing an order or providing personal information.

18. Governing Law and Pakistani Jurisdiction

These Terms and your use of our website and services shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Subject to any mandatory consumer protection rights or other applicable legal requirements, disputes arising out of or relating to these Terms, your use of our website, or your purchase of our products shall be subject to the jurisdiction of the competent courts in Multan, Punjab, Pakistan.

Nothing in this section is intended to deprive a consumer of any mandatory rights or remedies available under applicable Pakistani law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and Sabaya Studio regarding your use of our website and purchase of our products, subject to applicable law.

Any additional terms specifically applicable to a particular product, promotion, or service will also apply where clearly communicated to you.

21. Contact Information

If you have questions about these Terms, an order, a return, or any other matter relating to Sabaya Studio, please contact us:

Business Name: Sabaya Studio
Email: sabayastudio.com@gmail.com
Website: https://sabayastudio.com
Business Address: Sher shah road Multan
Phone/WhatsApp: 03000758606

Business Days

Our regular business days are: