Shipping Policy

Last Updated: 6 August 2026

At Sabaya Studio, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains our available shipping methods, processing times, delivery estimates, shipping charges, tracking procedures, and how we handle delivery issues.

By placing an order with Sabaya Studio, you agree to the terms of this Shipping Policy.

1. Shipping Availability

We currently offer delivery within Pakistan to locations serviced by our delivery partners.

Some remote or restricted areas may have limited delivery availability. If we are unable to deliver to your provided address, we will contact you using the contact information provided with your order.

2. Shipping Methods

We may use one or more third-party courier or delivery services to deliver your order.

Our available shipping methods may include:

• Standard Delivery: 4-7 days.

• Express Delivery: 1-4 days.

• Cash on Delivery (COD): Available.

Courier partners: TCS, Leopards, Daraz Express.

The shipping method available for your order will be displayed during checkout or communicated to you after your order is placed.

We reserve the right to select an appropriate courier or delivery partner based on the destination, availability, order size, and other operational considerations.

3. Order Processing Time

Orders are processed during our regular business days:

Monday to Saturday

Orders placed on Sundays or applicable public holidays will generally be processed on the next business day.

Our standard order processing time is:

1–3 business days

Order processing includes order verification, payment confirmation where applicable, product preparation, packaging, and handover to the courier.

Processing time is separate from the delivery time.

During sales, promotions, new product launches, or periods of unusually high order volume, processing may take longer than usual. If significant delays are expected, we will make reasonable efforts to notify affected customers.

4. Delivery Timeframes

After your order has been processed and handed over to the courier, estimated delivery times are:

• Major cities: 2–4 business days

• Other cities: 3–6 business days

• Remote areas: 5–10 business days

These are estimates rather than guaranteed delivery dates.

Delivery times may vary depending on the destination, courier service, weather, public holidays, security conditions, and other circumstances beyond our reasonable control.

The delivery timeframe begins after the order has been processed and dispatched, not necessarily when the order is placed.

5. Shipping Costs

Shipping charges are:

From PKR 200 to PKR 500 per order

• Free shipping: on minimum order PKR 9000

• Express shipping: Avaliabe

• Remote-area surcharge: Not applicable.

The applicable shipping cost will be displayed during checkout or communicated to you before order confirmation, where applicable.

Unless otherwise stated, shipping charges are separate from the product price.

If additional delivery charges become necessary because of an incorrect address, repeated failed delivery attempts, or other circumstances attributable to the customer, we may contact you regarding the additional cost before proceeding.

6. Tracking Information

Once your order has been dispatched, we may provide you with a tracking number or tracking link where tracking is available.

Tracking information may be sent through:

• WhatsApp

Tracking information may take some time to become active after the parcel is handed over to the courier.

You can use the tracking information to monitor the progress of your shipment.

If you have not received tracking information within 2 days after dispatch, please contact us at sabayastudio.com@gmail.com with your order number.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check your:

• Name

• Mobile/telephone number

• House or building number

• Street/area

• City

• Postal code, where applicable

• Any other information required for successful delivery

Sabaya Studio is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address after placing an order, contact us as soon as possible at sabayastudio.com@gmail.com.

We cannot guarantee that address changes can be made after an order has been dispatched.

8. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its procedures.

Delivery may fail if:

• The recipient is unavailable

• The provided telephone number cannot be reached

• The address is incorrect or incomplete

• The customer refuses the parcel

• The courier cannot access the delivery location

• The recipient does not respond to courier communications

If a parcel is returned to us because of failed delivery attempts, we may contact you to arrange redelivery.

Additional shipping charges may apply for redelivery where the failed delivery was caused by incorrect information, refusal, or circumstances attributable to the customer.

9. Delivery Delays

We aim to meet the estimated delivery timeframes stated above, but delivery dates cannot always be guaranteed.

Delays may occur due to circumstances including:

• Weather conditions

• Floods or other natural disasters

• Public holidays

• Courier delays

• High order volumes

• Strikes or transportation disruptions

• Security restrictions

• Road closures

• Government restrictions

• Incorrect delivery information

• Unforeseen operational issues

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us at sabayastudio.com@gmail.com and we will make reasonable efforts to assist you.

10. Damaged Packages

Please inspect your package when you receive it.

If the outer packaging appears significantly damaged, please take photographs or video of the package before opening it where reasonably possible.

If the product inside is damaged, contact us as soon as possible at:

sabayastudio.com@gmail.com

Please include:

• Your order number

• Your name

• Photographs or video of the package and product

• A description of the damage

Do not discard the original packaging until we have had an opportunity to review the issue, as the courier may require it for an investigation.

Damage claims will be handled in accordance with our Returns and Refunds Policy and applicable law.

11. Missing or Incorrect Items

If your order arrives with an item missing or you receive an incorrect product, please contact us at sabayastudio.com@gmail.com as soon as possible.

Please provide your order number and relevant photographs where requested.

We will review the issue and, where appropriate, arrange a replacement, correction, refund, or other suitable resolution in accordance with our policies and applicable law.

12. Cash on Delivery Orders

Where Cash on Delivery (“COD”) is available, payment must be made to the courier at the time of delivery.

Please ensure that you or an authorized recipient is available to receive and pay for the order.

Repeated refusal or cancellation of COD orders after dispatch may result in restrictions on future COD orders, to the extent permitted by applicable law.

13. Business Days

Sabaya Studio's regular business days are:

Monday to Saturday

We are generally closed on Sundays and applicable public holidays.

Orders, customer service requests, and shipping-related inquiries received outside our business days may be handled on the next business day.

14. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order, please contact us:

Sabaya Studio
Email: sabayastudio.com@gmail.com
Website: https://sabayastudio.com
Phone/WhatsApp: 03000758606
Business Address: Sher Shah road Multan

For order-related inquiries, please include your order number so that we can assist you more efficiently.

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By placing an order with Sabaya Studio, you acknowledge that you have read and understood this Shipping Policy.